Deliveries & Returns at Elephant Cross

Choose your order delivery location

Delivery timeline Switzerland

All orders placed before 17:00 on weekdays are dispatched next day with Priority Post within Switzerland. The dispatch is free of charge.

Returns process Switzerland

If you wish to exchange your order or ask for a refund, you have the option of returning any product ordered within thirty (30) calendar days of the delivery date. Products returned must be in original condition. In the case of an exchange or request for a refund, the product will be returned free of charge using our prepaid return label system.

How to return a product from Switzerland

Return process at Elephant Cross

For further questions please contact us at service@elephantcross.com or call us at +41 76 400 31 80 from Monday – Friday, between 9:00 – 17:00

Delivery timeline EU

All orders with delivery address in the European Union are delivered in 3-5 working days. The dispatch is free of cost. Please be aware that additional tax/customs can be charged by the authorities of your country.

Returns process EU

If you wish to exchange your order or ask for a refund, you have the option of returning any product ordered within thirty (30) calendar days of the delivery date. Products returned must be in original condition.

In case of a return, full amount paid by you will be refunded, however, return postage cost will have to be borne by the customer.

How to return a product from Germany

Delivery and return process Elephant Cross Germany

For further questions please contact us at service@elephantcross.com or call us at +41 76 400 31 80 from Monday – Friday, between 9:00 – 17:00