All orders placed before 17:00 on weekdays are delivered next day.

If you wish to exchange your order or ask for a refund, you have the option of returning any product ordered within thirty (30) calendar days of the delivery date. Products returned must be in original condition and accompanied by their invoice or a copy of the invoice in the case of a partial return. In the case of an exchange or request for a refund, the product will be returned free of charge using our prepaid return label system.

Return process at Elephant Cross

For further questions please contact us at or call us at +41 76 400 31 80 from Monday – Friday, between 9:00 – 17:00